FAQ

Do your machines comply with CE standards?
Yes. All equipment is fully compliant with CE directives and includes complete certification documentation to support smooth import and customs clearance.

How do your machines meet energy efficiency and environmental requirements?
We use IE4 high-efficiency motors, advanced servo systems, and optimized air circuit designs to reduce energy consumption. Our manufacturing also complies with ISO 14001 and ISO 45001 standards.

What additional safety standards do you follow besides CE?
Our machines are equipped with safety protection systems such as light curtains and safety interlocks, designed in accordance with ISO 13849 Performance Level d requirements.

Is your after-sales support responsive?
We provide 24/7 online technical support. Remote solutions are delivered within 48 hours for major issues, and required spare parts are dispatched promptly. Local service networks are continuously expanding.

Can you offer cost-effective configuration options?
Yes. We provide modular configurations that allow optimization of non-core components while maintaining key performance, ensuring a cost-efficient solution tailored to your needs.

Are product-contact parts compliant with food and pharmaceutical standards?
All product-contact components are made from 304 or 316L stainless steel, fully compliant with food and pharmaceutical safety requirements, with documentation available upon request.

Is the equipment designed for hygienic production environments?
Our machines feature hygienic designs with rounded corners, elevated structures, and quick-release panels. CIP and SIP solutions are available to support efficient cleaning and sterilization.

Do you provide validation documentation for pharmaceutical projects?
We supply comprehensive documentation support for IQ, OQ, and PQ processes to ensure full compliance with GMP validation requirements.

How do you ensure production data accuracy and traceability?
We integrate high-precision weighing and visual inspection systems that automatically record and store production parameters, ensuring reliable batch traceability.

What is your acceptance process for customized equipment?
We follow a three-stage process: design confirmation with 3D drawings, Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT) at your facility.

How is operation and maintenance training conducted?
We provide detailed English manuals, operation videos, on-site training during SAT, and ongoing online technical training support.

What are your warranty and service policies?
The standard machine warranty is 12 months. We offer lifetime technical support and free replacement of confirmed defective parts during the warranty period.

What is the typical delivery time?
Delivery usually takes 8–12 weeks depending on customization level. A detailed project schedule is provided after order confirmation, with regular progress updates.

Can the equipment be upgraded if product specifications change?
Yes. Our modular design allows flexible adjustments and cost-effective upgrades to accommodate future changes in size, shape, or packaging requirements.